Makkah · Makkah Region
Invoicing, VAT and POS for restaurants & cafes in Makkah
In Makkah, business is shaped by year-round Umrah and Hajj traffic, domestic and international tourism, and a busy retail and commercial market. For restaurants & cafes, that changes the day-to-day in specific ways.
What this means for restaurants & cafes in Makkah
During Umrah and Hajj seasons, footfall swings sharply and the queue becomes the real bottleneck. Simplified invoices have to stay quick at volume, receipts need to be readable by visitors from many countries, and each session must still close accurately after very long trading days.
Visitors pay by card or cash and often split one bill across a group, and many read English more easily than Arabic. Bilingual receipts and clear split payments cut down disputes at the counter, and the cashier flow has to stay fast when extra staff join for holiday peaks.
Cafés and quick-service counters inside malls and on busy shopping streets win on speed. Heavy lunchtime queues and short connection drops are normal there, so a till that keeps selling and issues a QR receipt for every order protects each sale.
Whether your outlet is in Ajyad, Al Aziziyah, and Al Awali, the workspace and the invoices look the same: set up once, use everywhere in the city.
Where Fatooraz fits
Common problems
Mixed payments that do not add up at close
A table that pays part in cash and part by card, or a shift handed over mid-day, makes the totals drift. Without one session close covering every payment method, finding the gap can take hours.
Catering and office orders need full tax invoices
Companies and event hosts ask for a tax invoice with their VAT number and agreed payment terms, not a till slip. Mixed in with counter sales, those orders leave the books untidy and make it hard to tell who has paid.
How Fatooraz helps
Bilingual receipts for every guest
Print receipts in Arabic and English so residents and visitors read the same invoice. The interface and reports stay right-to-left, which keeps staff comfortable and training on the screen short.
Arabic-first and bilingualOrganised accounts for catering and corporate orders
Issue tax invoices with payment terms, record partial payments as they arrive and check each invoice’s status, whether unpaid, partly paid or paid, so you know what office and event clients still owe.
Billing and paymentsWhat matters for businesses in Makkah
In peak season a Makkah shop or restaurant may serve customers from early morning to late night, so the cashier screen must be fast and Arabic and English receipts must print without delay. Fatooraz gives the POS barcode scanning, split payments and daily session closing, and sales continue through short connection drops. Companies supplying hotels or pilgrim groups can issue tax invoices with payment terms and follow every open balance.
Questions about restaurants & cafes in Makkah
Can the cashier keep working if the internet drops during service?
The POS is designed to keep working through short connection drops, so a brief outage at lunch does not stop the queue. Under Phase 2, simplified invoices are reported to ZATCA within 24 hours, which gives the connection time to recover.
Can a Makkah company with hotel customers see which invoices are still unpaid after the season?
Yes. Give each hotel or service group its own payment term on the invoice, record payments as they arrive and use the payment status and the Overdue filter on the invoice list to see what remains open. Anything cancelled after invoicing is corrected with a credit note rather than an edit.
Who is responsible for ZATCA onboarding for a Makkah business?
The taxpayer completes onboarding for their own business, using a one-time code from the Fatoora portal. Fatooraz walks you through each step inside the workspace, but it cannot generate that code for you. Follow ZATCA’s announcements to learn when your wave applies.
Other industries in Makkah
Try it for your Makkah business
Set up a workspace in minutes and test invoicing, e-invoicing and the point of sale for 90 days. No credit card.